I wanted to share with you all an email I received from one of my fans. To protect the Innocent, he will stay anonymous. It seems that even during these times the watch companies are getting greedy by the bloody second. He recently purchased a Wyler Geneve watch for Christmas from an authorized dealer. I mean I have to admit, I have seen, smelt and touched one of they’re timepieces in London. They are pretty well made. This client is a very upscale well informed collector with a multimillion dollar business in the service based industry, the only problem is that he didn’t get what he ordered. So he explains to me that he orders the titanium chrono with a black dial and orange numbers and subdials, Wylers website has a picture of it very clearly, and wherever there is orange it’s supposed to be the same light orange color. unfortunately for him he was the victim of this special skittles edition chrono.
I have posted the picture of the watch that he received, and I will tell you this is downright unacceptable! I mean you don’t get this kind of stupidity when you buy low end watches, and this watch retails for $12,600, it ain’t cheap. The dial has like three colors going on at the same time. Wyler Geneve never told they’re AD’s about the dial change and they still advertise it in magazines and represent it in magazines the way it should be. This is a clear case of misrepresentation on Wyler’s behalf, and the sad thing is they haven’t done shit to rectify it. Don’t get me wrong after pleading with the authorized dealer for over a month and spending hundreds of dollars in unnecessary interest on his credit card and shipping charges twice, he was able to get a refund on his credit card. Wyler should have contacted the customer directly and try to make amends, but instead they treated him like just another bleeding number!. Wyler should understand that the collector, watch enthusiast who makes or brakes a brand, and by failing to compensate or acknowledge a very serious F-Up on they’re part is going to result in lost business and lack of brand loyalty for the future. The client was excited like a little child to open the package he received as a surprise gift from his wife Christmas Morning and all he received was disappointment and grief.
It is so easy for the watch companies to resolve a situation like this, but they’re ego’s are so inflated and they get such big heads, that it couldn’t possible fit up they’re own ass when they make such huge mistakes, This should be a huge lesson for all the watch companies to take notice in how important it is to make the customer feel like they actually give a shit! All that needed to be done in this particular case is a phone call or letter explaining what may or may not have happened and some sort of alternative option, perhaps offer the client another more limited watch at the same price he paid, or something to keep him in a Wyler watch. Well it’s too late now, because they have to deal with the embarrassment and shame of turning consumers away! Any of you out there considering this brand, don’t! You will only get a temporary hardon until the watch arrives and then deal with the aftermath, which is pretty shady!